Information Page


LAST UPDATED 7.1.2013

Our Policy

● BowKuma is not responsible for missing or lost packages or damaged items.

● ALL SALES ARE FINAL. Once an order is placed, it is yours. We are not responsible if your package gets lost or is delayed in transit. Once the package leaves us, it is all on the postal service to deliver it to you.

● We provide tracking numbers for orders over $6 (not including shipping) for domestic orders.(‐^v^‐)

● Because most of the items available at BowKuma are handmade, slight variances in sizes or design will occur and not all designs will be the same.

However, BowKuma does reserve the right to deal with customers and situations on an individual basis.

Product Care

★ Accessories:
- Please do not tug/pull on your accessory
- If you ring, earring or any jewelery happens to come apart, please use E3000 or glue gun to reattach.
- Do not put in washer/dryer.
- Please keep Decoden cases away from dirt, any rubbish and liquid. Do not put near flames or any intense heat.

★ Bows:
- Please do not tug harshly on your bow or clip
- If the clip comes loose or falls off, reglue it with a glue gun.
- Melty bows without star /sprinkles/other cabochons are washable in a washer (do not put in dryer). However we advise you to not wash any of your bows as the metal clips may come off or the cabochons on the melty bow may rupture.
- If you wish to wash your bows, please gently hand wash them

★ Clothing:
- One size fits most, please refer to the sizes/measurements wisely as we cannot exchange once it has been shipped.
- Clothes are washable, we advise you to not wash stockings however. Whenever you wash, please turn clothing item inside out. We don't recommend drying your clothing items in the dryer, we recommend hanging them out to dry.

We advise you to make sure to read the description before purchase to make sure you know what you're buying ^^

Sponsors / Affiliate / PR /

Thank you for your interest! The general requirements are: 10k followers on tumblr OR 3k on blogspot OR 20k on instagram. We are more likely to accept your application if you are a Kawaii, Pastel Goth or Harajuku themed.

Please send us your Name, website(s) and a link to your past reviews.
Email us at partners@bowkuma.com

We are always welcoming new shop affiliates!

We appreciate each and every support :)
.

How long will it take to receive my order?

Most orders (specifically involving bows) will now take 1 - 3 weeks to process/ship out. All orders are in an orderly queue, I work chronologically! Please keep in mind that Reserved/ Customs will require a longer time frame.

* Why so long? I often get a large amount of orders in especially near the holidays, I'm also a full time student and an older sister, and I single -handedly create, process and ship out orders on BowKuma by myself. I know you are looking forward to your order and I promise to get it out to you as soon as I possibly can! I truly thank and appreciate everyone's patience and understanding!!

Please do not hesitate to contact Bow Kuma if you want to check up on the status of your order! (I will take around 72 hours to respond back to sometimes even a week during the school year but feel free to email me again incase your email ended up in the spam box or was pushed down!!)

Time frame of delivery after package/order is marked shipped:
 - Domestic (USA):
US First Class: 3-5 Business Days

- International:
International First Class: Around 2 weeks but can take up to 6 weeks.
EMS: 1-4 Business Days

Shipping Schedule & Tracking

Monday - Fridays

Tracking numbers are available for orders over $6 (not including shipping) for domestic orders.

International orders and orders under $6 (not including shipping) do not include tracking, USPS doesn't allow tracking outside of the USA u_u

We ship via USPS.
We currently can't ship out through FedEx or UPS, I apologize :c

Shipping Rates:

Prices are in USD (rates are subject to change)
Shipping varies between items.
Last Updated: 7.2.13
Note: Since January 27 2013, USPS has raised their shipping prices, especially for international shipping*
Update March 3 2014: I'm not sure when USPS has updated their shipping cost, especially for tracking numbers (used to be only 97 cents but now it's over $1!!) but due to that shipping prices at BowKuma are no longer as low as $2 :(

USA: Starts at $3.50 + Starts at $.40 for every additional item.

CANADA: Starts at $8.00 + $.75 for every additional item.
AUSTRALIA, MEXICO, NORWAY, GERMANY, FRANCE AND UK: Starts at $9.75 + $.75 for every additional item.
EVERYWHERE ELSE: Starts at $10.00 + $.75 for every additional item.

PRIORITY/EMS MAIL:
USA PRIORITY: Starts at $6.00 ($8.50 for clothes) + $.50 ($1.00 for clothes) for every additional item. Includes tracking, delivery confirmation and Insurance.
EMS INTERNATIONAL: Starts at $20.50 + $4.50 for every additional item. Includes tracking, delivery confirmation and Insurance.

FREE SHIPPING
N/A At the moment

Tracking numbers are available for orders over $6 (not including shipping) for domestic orders.

Shipping costs do not just cover postage, they also cover packaging materials, which is why the cost may be a few cents to a dollar more.

What is this store's return and exchange policy?

All sales are final, we do not offer returns or exchanges.

There have been very few cases where the customer cannot receive their package but unfortunately it is not an uncommon thing.

BowKuma cannot be responsible for any lost or stolen mail. However, if the mail is sent back to me and we receive it, we will ship it back to you free of charge!

Where does this store ship from?

We ship from southern USA!

Do you accept orders placed outside of the US?

Yes! We welcome international orders,

Please refer to our Shipping and Processing Info here .

Reserved & Custom Orders Policy

Please email us at support@bowkuma.com. Serious inquiries only please.

RESERVED ORDERS:
• We can only reserve orders that involves more than 1 item.
• Reserved orders will be removed after 2 weeks of not purchasing!

CUSTOM ORDERS:
Shoot us an email for a custom listing of any bow in the fabric color you want! We can also change the drip color. Colors and designs are limited for both, but we'll see what we can do! Create a special bow for you or someone you know!

• We can only make custom bows of variations of the bows we already have here at BowKuma.
• A $.50 fee will be added if the design will require supplies we do not have at BowKuma.
• Custom bows, depending on the design and supplies, will require extensive time. I recommend purchasing at least 1 month ahead of time of the date you need your order by.
• Custom orders will be removed after 2 weeks of not purchasing!

Free Goodies?!

Every Purchase Comes with free goodies! Such as candy and/or cute memo paper and a BowKuma sticker.

* * * Purchases over $25 OR any purchases of clothing/apparel items (including thrift items) receive a free tea packet. (Tea flavors are random)

Please Check our Tumblr or Facebook for any other special promotions.

What is Storenvy?

This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.

About Us & Our Products / Any other Questions

Information regarding us and our products can be found here

Any other information that isn't in this FAQ can be answered by contacting us or reaching us through our Tumblr. Visit our Market place store!

Support Us